INDUSTRY

AI Agents for E-commerce

Automate inventory management, customer support, and marketing. Scale your store without scaling your team.

December 21, 2025•INDUSTRY

E-commerce is a 24/7 operation: customers ordering at all hours, inventory constantly shifting, support tickets piling up. What if AI agents kept your store running smoothly around the clock?

From inventory optimization to customer support, AI agents can automate the operational complexity that comes with scaling an online store—without per-seat software costs.

The E-commerce Software Tax

Every tool adds up. Here's what a growing e-commerce brand pays annually for their operations stack:

Tool	Price/Month	Annual Cost
Shopify Plus	$2,500/mo	$30,000
Intercom	$74/mo	$8,880
Katana	$899/mo	$10,788
ActiveCampaign	$449/mo	$5,388

Prices for growth/professional tiers as of December 2025. Most require annual contracts.

You're spending $4,000-5,000/month on software that still requires manual inventory updates, support responses, and campaign management.

Common E-commerce Challenges

Running an online store means managing complexity across inventory, customers, and marketing simultaneously. These challenges drain your time:

Inventory chaos

Stockouts on bestsellers, overstock on slow movers, and sync issues across multiple sales channels. One oversell creates a cascade of customer service problems.

Customer support volume

Where's my order? Can I return this? Is this in stock? Questions that need quick answers but consume staff time. Peak seasons are a nightmare.

Order fulfillment complexity

Processing orders, managing returns, coordinating with 3PLs, and tracking shipments across multiple carriers. One delay creates angry customers.

Marketing that never stops

Email campaigns, abandoned cart recovery, customer segmentation, and seasonal promotions. Every channel needs content and optimization.

AI Agents Built for E-commerce

These agents work together to handle the operational work that slows your growth:

AI Inventory Manager

Track stock levels across all channels in real-time. Predict demand, automate reorder points, and prevent stockouts before they happen.

Replaces: Katana, Cin7, TradeGecko, Fishbowl

AI Support Agent

Handle customer inquiries 24/7: order status, return requests, product questions. Escalate complex issues to your team with full context.

Replaces: Gorgias, Zendesk, Intercom, Freshdesk

AI Marketing Ops

Manage email campaigns, abandoned cart sequences, and customer segmentation automatically. Optimize send times and personalize at scale.

Replaces: Klaviyo, ActiveCampaign, Mailchimp, Omnisend

AI Sales Agent

Track customer lifetime value, identify VIP buyers, and manage wholesale relationships. Turn one-time buyers into repeat customers.

Replaces: HubSpot, Salesforce, Drip CRM

A Day in the Life

See how AI agents handle real e-commerce workflows:

Morning Inventory Alert

#inventory — Slack

Low Stock Alert

SKU	Product	Stock	Velocity
SKU-1847	Black Classic Tee (M)	12	18/day
SKU-2391	Navy Hoodie (L)	8	6/day
SKU-0923	White Sneakers (10)	23	4/day

Based on current velocity, SKU-1847 will stock out in less than 24 hours. I recommend expedited reorder. The supplier typically ships within 3 days.

Create a PO for the Black Classic Tee. Order 500 units.

Done. PO #4521 created for 500 units of Black Classic Tee (M) at the standard rate. I've emailed the supplier and set a reminder to follow up if we don't receive confirmation by tomorrow.

Customer Support Handling

Email — Support Agent

Support Ticket Resolved

Customer Sarah M. asked about order #78234. I checked the tracking—package is with USPS, expected delivery tomorrow. I've sent her the tracking link and a friendly note. No escalation needed.

Good. How many tickets did you handle overnight?

Handled 47 tickets between 10pm and 8am. 38 were order status inquiries (auto-resolved with tracking info), 6 were return requests (processed automatically per policy), and 3 are flagged for your review—one damage claim and two wholesale inquiries.

Campaign Performance Review

#marketing — Slack

How did the Black Friday email campaigns perform?

Black Friday Campaign Summary

Campaign	Sent	Open Rate	Revenue
Early Access VIP	45,230	42.3%	$13,420
Cart Abandonment	12,847	38.1%	$4,580
Last Chance	8,391	52.7%	$7,490

The VIP early access outperformed last year by 23%. Cart abandonment had 15% higher recovery than our baseline. I've already started segmenting for Cyber Monday based on who engaged but didn't purchase.

Your Data, Your Files, Your Control

Unlike traditional e-commerce tools that lock your data in proprietary databases, Lazarus uses a file-first approach:

/workspace
  /products
    inventory.csv
    price-list.csv
    supplier-contacts.md
  /orders
    pending-fulfillment.csv
    returns-queue.csv
    shipping-status.csv
  /customers
    vip-customers.csv
    support-tickets.md
    feedback-log.csv
  /marketing
    email-campaigns.csv
    segment-lists/
    performance-reports/

Every product, every order, every customer interaction is organized in folders you control. Export anytime. No vendor lock-in. The AI reads these files and takes action based on context—update a product, and the agent sees it across all channels immediately.

Product catalog you own

Your entire catalog lives in CSV files. Update prices, descriptions, or inventory in one place—agents sync everywhere automatically.

Customer data that works

Order history, preferences, and support interactions in one place. Agents use this context to personalize every interaction.

No channel lock-in

Your data isn't trapped in Shopify, Amazon, or any single platform. Export everything, switch platforms, or go multi-channel easily.

Real-time sync

When inventory changes anywhere, agents see it everywhere. No more overselling or sync delays across channels.

Your business data belongs to you—not your software vendor.

Your AI E-commerce Team

Set up a team of specialized agents that work together:

Agent	Role	Scheduled Work
Inventory Agent	Monitors stock levels, predicts demand, and creates reorder alerts	Daily stock check at 7am
Support Agent	Handles customer inquiries, processes returns, and escalates issues	24/7 monitoring
Marketing Agent	Manages campaigns, abandoned carts, and customer segmentation	Daily performance review
Sales Agent	Tracks customer value, identifies VIPs, and manages B2B relationships	Weekly customer analysis